IT Support Engineer

IT Support Engineer

£50,000 - £60,000 | Permanent

Covent Garden | Hybrid Working

167 Solutions Ltd is recruiting on behalf of a growing organisation looking to strengthen its internal IT function with an experienced IT Support Engineer.

This is an excellent opportunity for someone who enjoys working across desktop support, end-user computing and business application support within a modern Microsoft and Apple environment. You'll play a key role in ensuring users receive a first-class IT service while supporting business-critical infrastructure and applications.

The Role

As an IT Support Engineer, you'll provide technical support across a diverse technology estate, working closely with colleagues to resolve issues, manage devices and support business applications. You'll be involved in everything from user onboarding and endpoint management through to troubleshooting complex technical problems and supporting ongoing IT improvement projects.

Key Responsibilities

• Provide 1st, 2nd and occasional 3rd line support to end users.
• Support Windows and macOS devices across the organisation.
• Manage Apple devices using Jamf Pro or equivalent MDM solutions.
• Administer Microsoft 365, Active Directory and Microsoft Entra ID.
• Support business-critical applications and SaaS platforms.
• Troubleshoot hardware, software and networking issues.
• Configure laptops, desktops and mobile devices for new starters.
• Manage user accounts, permissions and security access.
• Support Office 365, Exchange Online and collaboration technologies.
• Work with the wider IT team to deliver infrastructure improvements and technology projects.
• Maintain accurate technical documentation and knowledge articles.
• Deliver excellent customer service while meeting agreed SLAs.

Essential Skills & Experience

• Experience working as an IT Support Engineer, Desktop Support Engineer, Technical Support Engineer or EUC Engineer.
• Strong knowledge of Windows 10/11 and macOS environments.
• Hands-on experience with Jamf Pro or Apple device management.
• Microsoft 365 administration experience.
• Active Directory and Microsoft Entra ID (Azure AD).
• Application Support experience within an enterprise environment.
• Experience supporting SaaS applications.
• Excellent troubleshooting and diagnostic skills.
• Strong communication and stakeholder management abilities.
• A proactive approach with a genuine passion for customer service.

Desirable Skills

• Microsoft Intune / Endpoint Manager.
• SCCM.
• Kandji or Workspace ONE.
• Okta Identity Management.
• Exchange Online.
• TCP/IP networking and VPN technologies.
• PowerShell scripting.
• ITIL Foundation certification.
• Experience using ServiceNow, Jira Service Management or similar ITSM tools.

What's on Offer

• Salary of £50,000 - £60,000.
• Hybrid working with a London office.
• Permanent opportunity with excellent career progression.
• Exposure to modern cloud and endpoint technologies.
• Ongoing training and professional development.
• Collaborative and supportive team environment.
• Comprehensive employee benefits package.

If you're an experienced IT Support Engineer looking for your next permanent opportunity and enjoy working across Microsoft technologies, Apple device management and application support, we'd love to hear from you.

Apply today for a confidential discussion.