Junior Engineer/IT Apprentice (1st Technologies)

Your efforts will help ensure the smooth operation of computer systems and the delivery of high-quality support services to our customers. A strong passion for technology and a commitment to excellence are essential for success in this role.

As a Junior Engineer / Level 3 ICT Apprentice your main roles and responsibilities will include:

• Conduct comprehensive tests on incoming hardware to identify any defects or issues
• Troubleshoot and repair hardware problems to ensure all equipment operates to specification
• Audit incoming purchase orders to verify that received items match specifications and meet quality standards
• Maintain accurate records of tests, repairs, and audits
• Document equipment status, including issues and resolutions
• Diagnose and repair customer devices, including servers, workstations, desktops, laptops, and peripherals
• Perform thorough troubleshooting to identify root causes of technical issues and implement appropriate solutions
• Handle returns efficiently, ensuring prompt resolution and customer satisfaction
• Provide 3rd line technical support, serving as an escalation point for unresolved issues from lower support tiers
• Install, configure, and maintain computer systems and software as needed
• Collaborate with technicians and support teams to resolve technical problems
• Document all repair and support activities accurately in the ticketing system
• Keep abreast of new technologies and best practices in computer repair and technical support
• Maintain a clean and organised workspace, adhering to safety protocols and procedures
• Handle and dispose of electronic waste in an environmentally responsible manner
• Completing checklists and reporting issues to the inbound Manager
• Feedback and update the PRO process, keeping all parties informed

• Attention to detail
• Organisation skills
• First class customer service
• Ability to work independently
• Time management skills

• English and Maths GCSE, grade Grade 5 or above (Essential)