3rd Line Support

3rd Line Support Engineer

Princes Risborough, Buckinghamshire

£32,000 – £40,000 per annum

An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area.

This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment.

The Role

Reporting to the Service Desk Manager, you’ll act as the main technical escalation point for 1st and 2nd line engineers, as well as taking the lead on IT projects and complex technical issues.

Key Responsibilities:

• Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.
• Troubleshoot and resolve complex technical issues efficiently.
• Mentor and support 1st and 2nd line engineers to build team capability.
• Ensure IT systems and networks are compliant with relevant policies.
• Lead IT infrastructure and network installation projects from design to completion.
• Provide internal system support and staff training where required.

Skills & Experience Required

• Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.
• Experience with virtualisation technologies (particularly Hyper-V).
• Proficiency with cloud technologies, including Office 365 and Azure.
• Proven experience in server and network installations.
• Ability to act decisively during IT incidents and emergencies.
• Excellent communication skills, both verbal and written.
• Customer-focused approach with a proactive, positive attitude.
• Able to work both independently and as part of a team, with strong organisational skills.

Additional Information

• Full-time, permanent position.
• Hybrid working available – typically two days per week in the Princes Risborough office.
• Some travel to client sites required; a full UK driving licence and own vehicle are essential.
• Appointment subject to an enhanced DBS check.

Benefits

• Salary between £32,000 – £40,000, depending on experience.
• Pension scheme.
• Electric/hybrid car leasing scheme.
• Cycle-to-work and eye care voucher schemes.
• Mental health and wellbeing support programmes.
• Flexible working options available.