3rd Line Support

3rd Line Support Engineer

Networking & Cloud / On prem Infrastructure Support

An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This is a hybrid role and based in the office with some travel around this area.

This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment.

Key Responsibilities:

• Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.
• Troubleshoot and resolve complex technical issues efficiently.
• Mentor and support 1st and 2nd line engineers to build team capability.
• Ensure IT systems and networks are compliant with relevant policies.
• Lead IT infrastructure and network installation projects from design to completion.
• Provide internal system support and staff training where required.

Skills & Experience Required

• Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.
• Experience with virtualisation technologies (particularly Hyper-V).
• Proficiency with cloud technologies, including Office 365 and Azure.
• Networking experience especially VLANs
• Proven experience in server and network installations.
• Ability to act decisively during IT incidents and emergencies.
• Excellent communication skills, both verbal and written.
• Customer-focused approach with a proactive, positive attitude.
• Able to work both independently and as part of a team, with strong organisational skills.