Field Engineer

Field Engineer £32,000 - £36,000 + £4k car allowance North of England

Are you a proactive and driven IT professional looking to further your Field Engineer career? We’re working with a growing MSP known for its fast, reliable, and personable IT support across the UK, 24/7, 365 days a year.

This role is ideal for someone with a strong service desk background who has already spent at least 1 year in a Field Engineer position. You'll be someone who takes initiative, solves problems independently, and thrives in a hands-on, customer-facing environment.

• Day visits to one or multiple customer sites

• Business-as-usual (BAU) service desk support

• Occasional overnight stays depending on site location and project work

• Carrying out IT and WiFi installations at client sites

• Pre-configuring hardware/software and assisting with implementation of IT, network, and WiFi solutions

• Conducting wireless surveys using modern tools and software

• Providing remote and telephone-based IT support (Microsoft 365, WiFi, connectivity issues, etc.)

• Managing and resolving support tickets efficiently, escalating when necessary

• Keeping documentation and project records up to date

• Collaborating closely with internal teams to ensure excellent client service

• At least 1 year of field-based IT support experience

• Full UK Driving License

• Previous experience on a service desk, ideally within an MSP environment

• Strong understanding of Microsoft 365, Azure, and Active Directory

• Experience with Windows Server (DC, DNS, DHCP, GPO)

• Exposure to WiFi technologies such as Cisco, Ruckus (Aruba a bonus)

• CCNA certified or equivalent working knowledge of networking up to CCNA level

• Excellent communication skills and confidence dealing with end users on-site and remotely

• A can-do attitude, a proactive mindset, and the ability to work independently

• Exposure to telecoms/PBX systems (e.g. Mitel, NEC, Gamma Horizon, 3CX)

• Understanding of connectivity types like ISDN, PSTN, SIP, and analogue voice

• Certifications like MCP, MCSA, or Cisco ICND1 are beneficial but not required.