Network Manager

Network Manager (Onboarding Specialist)

London

Up to £45k benefits

My client is seeking a Network Manager (Onboarding Specialist) to join their Service Delivery team. This role combines technical leadership with people engagement, supporting the education sector as Schools and Trusts transition into the company’s services. The successful candidate will oversee the onboarding process, ensuring IT infrastructure is configured effectively and schools feel confident in their partnership with the organisation.

This is a dynamic role where you will act as both a technical expert and a relationship builder, managing networks, leading onboarding projects, and delivering an exceptional customer experience. Regular travel across London and flexibility is essential.

Key Responsibilities

• Lead and manage onboarding projects for new schools and Trusts, ensuring a smooth, professional transition into the company’s services.
• Act as the main technical contact during onboarding, overseeing infrastructure setup and ensuring networks are configured to best practice.
• Coordinate with technical teams to deliver seamless service handover and ongoing support.
• Run onboarding meetings, technical walkthroughs, and training sessions for staff.
• Promote the full range of services and identify opportunities for continuous improvement.
• Manage and maintain networks, ensuring reliability, security, and alignment with educational needs.
• Provide occasional cover and support for key contracts as part of the wider Service Delivery team.

Key Requirements:

• 5+ years’ experience in IT support, network management, or technical project delivery (2nd/3rd line level).
• Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms.
• Proven experience managing school or multi-site networks (highly desirable)
• Excellent communication and stakeholder management skills - confident, vibrant, and people-focused.
• Strong organisational skills with the ability to manage multiple projects and priorities.
• Relevant IT certifications or equivalent practical experience.
• Willingness to travel across London and support schools on-site as required.

Client wanting to start interviews w/c 8th September, so the sooner we can jump on a call the better.