Apprentice IT Support Technician
The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects.
Role
- Provide 1st line technical support to end-users via phone, email, and in-person
- Diagnose and resolve hardware, software, and network issues
- Escalate complex issues to 2nd/3rd line support as necessary
- Maintain records of support requests and resolutions using our ticketing system
- Assist with the setup and deployment of new hardware and software
- Support migration projects including email, data, and system transitions
- Configure and install operating systems, applications, and updates
- Participate onsite in customer hardware replacements and IT infrastructure projects
- Administer and support Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive)
- Troubleshoot and maintain network connectivity (LAN/WAN/Wi-Fi)
- Set up and support client hardware including desktops, laptops, and mobile devices
- Maintain and troubleshoot printers and multifunction devices
- Assist with industrial data acquisition and process monitoring systems
Required Qualifications/Skills:
- Fundamental knowledge of Microsoft 365 and Windows operating systems
- Understanding of basic networking concepts (IP, DNS, DHCP, routers, switching)
- Excellent communication and customer service skills
- Strong desire to learn new technologies and improve skills
- Problem-solver with a hands-on approach
- Able to work independently and as part of a team
- Flexible and adaptable to changing priorities
- Strong attention to detail and organisational skills
Preferred Qualifications/Skills:
- IT certifications (CompTIA A+, Network+, Microsoft Certified)
- Experience with hardware troubleshooting and repair
- Experience providing IT support to family or friends
Training
- ICT (Information Communications Technician) Level 3 Apprenticeship Standard
- You will also receive full training and support from the Just IT apprenticeship team to increase your skills
- Your training will include gaining a Level 3 Information communications technician qualification
- Potential to progress through all aspects of the Service Desk or into other areas of the business
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.00pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Sunday, 21st September 2025
- Start Date
- Saturday, 27th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4/C and above (Essential)
- Math GCSE, grade 4/C and above (Essential)
About the Employer
24 CARROT CLOUD LIMITED
24 Carrot Cloud, a small and agile Managed Service Provider (MSP), is seeking a proactive and customer-focused Apprentice IT Support Technician to join our Service Delivery Team. The successful candidate will report directly to the Technical Director and provide 1st line service desk support, on-site technical assistance, and participate in installation and migration projects. You will work with a range of technologies including Microsoft 365, networking equipment, client hardware (laptops, desktops, mobile devices), and industrial equipment.
- Company
- 24 CARROT CLOUD LIMITED
- Location
- Pinnacle House, Newark Road, Peterborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- 24 CARROT CLOUD LIMITED
- Location
- Pinnacle House, Newark Road, Peterborough, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted