Apprentice IT Engineer

We are keen to find an individual eager to learn and develop their skills rather than someone with a full range of existing skill sets. For the right candidate we are keen to help you achieve Microsoft Certification as well as Manufacturer training by the likes of Ricoh, Kyocera & Lexmark.

Responsibilities and Duties:

• Provide routine and emergency fault diagnosis and repair of office technology
• Provide service to Printer/MFP fleets
• Maintain detailed records of repairs and maintenance works
• Maintain and provide an accurate record of stock and parts inventory
• Assist in the ordering of parts and materials for the ongoing service of office technology
• Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond.
• Train end users in the proper use and training of the hardware and software provided.
• Maintain accurate records for expenses, mileage, and other relevant information in line with the role.
• Perform other duties as assigned by your line manager.
• Perform to KPI's in line with company policy.
• Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback.
• Contribute to our support documents to ensure they’re clear and accurate, and research and write new content to fill any gaps.
• Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider 360 Office ecosystem

• Communication skills
• Attention to detail
• Desire to learn
• Drivers License
• Access to car