2nd Line Support Engineer Citrix, Microsoft

2nd Line Support Engineer (Citrix, Microsoft) - £30,000 +Bonus +Benefits – Bury/Hybrid

My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide 1st to 3rd line Support across MS Technologies and with both On-Prem and Cloud infrastructure.

We are looking to bring on a 2nd Line Support Engineer (Citrix, Microsoft) to join the team and help support our customers. As our new 2nd Line Support Engineer (Citrix, Microsoft) you will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues.

On a daily basis the 2nd Line Support Engineer (Citrix, Microsoft) will be responsible for:

• Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely resolution of issues.
• Troubleshoot and resolve complex problems related to Windows Server & Desktop, Citrix desktop delivery, Virtualisation and similar technologies.
• Support firewalls, VPNs, and Wired & Wireless networks to ensure secure network operations.
• Document all support interactions tracking and reporting purposes & assist in maintaining a high level of documentation.
• Collaborate with 1st line support engineers to escalate unresolved issues effectively.

To be considered for the role of 2nd Line Support Engineer (Citrix, Microsoft) you need most of the following:

• Proven experience in a 2nd/3rd line support role or similar position within an IT environment with at least 3 years experience of server systems & administration.
• Strong knowledge of Windows Server & Desktop, networking concepts, commonly used business applications & security technologies.
• In depth understanding of Windows Server core services (DHCP, DNS, permissions) along with Active Directory & Group Policy is vital.
• Knowledge and experience with M365 operations and administration is essential.
• A demonstrable security-first approach to technology will benefit the applicant.
• Experience with Citrix desktop delivery & firewall management is desirable.
• Familiarity with BMS or similar ticketing systems for issue tracking.

As our new 2nd Line Support Engineer (Citrix, Microsoft) you would be joining a company that really look after their staff. There are clearly defined paths of growth and any professional accreditations you wish to gain will be supported and funded. On offer is a competitive salary and benefits and a clearly defined career path. Interested? Apply now for an immediate interview.