Applications Support Analyst (NEC Housing)

Applications Support Analyst (NEC Housing) -£52-60,000 – SE London – 2 days a week onsite

My client is a leading Housing Association who provide some of the most affordable homes in London and the South East and offer a wide range of support to the community.

We are looking to hire an Applications Support Analyst (NEC Housing) to ensure their business-critical applications are stable

The Applications Support Specialist role exists to ensure their business-critical applications are stable, reliable and fully supported. The Applications Support Analyst (NEC Housing) provides technical knowledge across the full application portfolio, with a heavy focus on NEC Housing, helping to keep systems running smoothly so that operational teams can deliver services effectively.

On a daily basis the Applications Support Analyst (NEC Housing) will be responsible for:

• Provide expert support across Hyde’s application portfolio, resolving incidents and service requests within agreed service levels.
• Lead the investigation and resolution of high-priority incidents, restoring service quickly and reducing business disruption.

• Troubleshoot application, integration and data issues using a structured, methodical approach.
• Carry out root cause analysis on recurring or complex issues, documenting findings and recommending long-term fixes.

• Perform approved configuration and setup activities in line with Hyde’s standards, controls and governance requirements.
• Support minor enhancements, defect investigations and testing activities to improve system performance and user experience.

• Support lifecycle activities including upgrades, patches, releases, regression testing and post-implementation validation.
• Participate in disaster recovery and business continuity exercises, including readiness checks and follow-up assurance actions.

This is a fantastic opportunity for an experienced Applications Support Analyst (NEC Housing) looking to join a really exciting brand that look after their staff. You must have prior experience supporting major enterprise applications in particular NEC Housing and a strong knowledge of application lifecycle management. You should be a team player and a clear communicator too. For the right Applications Support Analyst (NEC Housing) this offers an excellent career opportunity with a top salary and benefits backage. Interested? Apply now for an immediate interview.

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