Customer Success Executive

Customer Success Executive

Salary : £35k-45k + excellent benefits (travel allowance, bonus scheme, pension, health insurance)

Location: London, Docklands/Tower Hill

Job Type: Permanent/ Full Time

Starting Date: asap

Our client are looking for a vibrant and driven Customer Success Executive with passion for customer support to join their Customer Excellence team. You will be responsible for providing general administrative support to the Customer Success Team, assisting with management of the customer accounts, addressing enquiries, and ensuring a seamless service delivery.

Key tasks:

• Manage a small portfolio of customer accounts
• Collate operational data and use it to produce monthly reports
• Provide administrative support to the Customer Success Team
• Maintain accurate records of customer interactions
• Respond to customer inquiries promptly and professionally
• Regularly audit work being done and customer service being provided to ensure all standards are met
• Co-ordinate with various departments to resolve client issues quickly and professionally
• Monitor customer issues and feedback to identify patterns, and work to lessen recurring issues
• Attend customer and industry focused networking events

About you:

• Previous service experience
• Strong customer facing skills
• Collaborative approach
• Strong written and verbal communication skills
• Good reporting & analytical skills
• Data Centre industry knowledge would be welcomed