Onsite 1st Line IT Support Engineer Apprentice (3Gi Technology)
The Role We are looking for - a driven and passionate 1st Line IT Support Engineer to be the onsite IT presence at one of our clients, Event Concept - a leading creative events agency based in South Bermondsey, London (SE16).
Role
You will be employed by, and working as a part of the 3Gi Technology team, but based onsite at Event Concept where you will be primarily supporting their systems and users. You will be the friendly, dependable face of IT onsite, so a strong customer service approach and clear communication are essential. While you will work onsite at Event Concept most of the time, you will be fully supported by a wider, experienced engineering team based at our Shenfield office, who provide escalation, technical depth, mentoring, and backup support.
You will never be on your own. No two days are the same, which is what makes this role so exciting. If you thrive in a fast-paced environment, enjoy variety, and want to be part of a business where technology genuinely powers the magic, this is the role for you.
What You Will Do:
- Act as the primary onsite 1st line IT support contact at the Event Concept site
- Provide face-to-face IT support to Event Concept users in a fast-paced creative environment
- Troubleshoot and resolve software, hardware, and basic networking issues
- Set up new starters with devices, accounts, and Microsoft 365 access
- Deploy and configure desktops, laptops, and mobile devices
- Assist with system updates, software installations, and technical rollouts
- Log, own, and progress tickets through to resolution
- Work closely with the Shenfield-based 3Gi engineering team for escalations and complex issues
- Maintain accurate documentation of IT systems, tickets, and procedures
- Represent 3Gi professionally at client site
Training
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
- Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
- Prioritise systems support tasks and monitor and maintaining system performance
- Maintain regulatory, legal and professional standards
- Support the information systems needs for your business
Clear progression - we promote from within and invest in our people.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Type: Full-time, permanent 5 days onsite (no hybrid). Monday - Friday 9.00am - 6.00pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 26th June 2026
- Start Date
- Monday, 29th June 2026
Desired Skills
- Communication skills
- Problem solving skills
- Team working
- Windows 10/11
- Microsoft 365
- Written communication skills
- A strong customer service
- Methodical and organised
- Able to work independently
- Reliable & punctual
- Accountable
Qualifications
- Maths and English GCSE, grade A*-C/9-4 or equivalent (Essential)