Customer Success Manager - Legal AI - Enterprise

Customer Success Manager – Enterprise

Legal AI | Frontier technology | SaaS

£60,000–£75,000 + Quarterly Bonus (OTE £12k)

London | Hybrid (3 days office)

We’re partnering with one of the UK’s fastest-growing AI scale-ups transforming how global legal teams work with contracts. This isn’t “AI as a wrapper” - this is 10+ years of proprietary AI innovation reshaping a trillion-dollar industry.

The headline numbers including more than $150m raised in the last year, stratospheric year on year growth, and a proposition saving their customers 90% of time and money.

With enterprise customers across 60+ countries and recognition from Forbes and Inc., the business is scaling rapidly - and Customer Success is at the heart of that growth.

This is a full on role - you'll be a part of a scaling CS function that is building best in class whilst the plane is flying.

It’s for someone who wants to build, stretch, and progress fast. The business is onboarding more customers than they can deal with, meaning there's greenfield opportunity to grow in to.

Why this role is different

• You’ll work with complex, enterprise-grade AI - not light-touch, plug-and-play SaaS
• You’ll manage sophisticated global law firms and blue-chip enterprises
• You’ll help define what “great CS” looks like in a scaling AI business
• You’ll gain exposure to enterprise AI implementations at a pivotal growth stage
• High performers progress quickly - 4 CSMs at this level were promoted to Lead in 6 months

This is a high-expectation, high-growth environment. If you thrive in structure and predictability, it won’t be the right fit. If you enjoy ownership, autonomy and building something meaningful, it could accelerate your career significantly.

What you’ll be doing

• Owning the full customer lifecycle from onboarding through enterprise adoption
• Leading complex implementations and driving measurable product value
• Acting as a strategic partner to senior legal and commercial stakeholders
• Managing enterprise accounts with depth, not just volume
• Identifying expansion and revenue growth opportunities
• Feeding insight back into product and leadership to shape future direction

You’ll likely have:

• Experience in complex, implementation-heavy SaaS (cybersecurity, data, legal tech, AI, GRC, regtech or similar) Think transformation rather than adoption.
• Exposure to enterprise customers with nuanced use cases
• A track record of progression and sticking power (2 - 4+ years in roles, not job-hopping)
• A self-starter mindset - entrepreneurial or high-ownership environments preferred
• Confidence presenting to senior stakeholders

Legal background or legal AI exposure is highly advantageous but not essential if you bring strong enterprise SaaS experience.

Why join?

• A proven AI company with over a decade of domain expertise
• A team scaling rapidly across London, US, Madrid, Singapore and Sydney
• An environment where high performance is recognised quickly
• A business actively evolving its CS function - with room to shape it
• A British tech success story - back brand Britain

This is not a normal company, and not a normal job. If you're prepared to learn fast and be at the tip edge of the UK's AI revolution, this could be a quantum leap forward for your career as it already has for so many of their employees.

Up for the challenge?