Senior CRM Manager

Senior CRM Manager

£60,000 - £70,000 per year

London Hybrid 3 days in office

Join an ambitious, fast-scaling technology company recognised among Europe's fastest-growing innovators. They help millions of people transform their digital memories into something tangible and meaningful - combining design, data, and storytelling to create emotionally engaging experiences. You'll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand.

The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications.

Role Highlights:

• Own and deliver the full CRM strategy and content calendar from concept to execution
• Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns
• Use A/B testing, segmentation, and automation to improve conversion and engagement
• Champion customer insight and feedback loops to evolve messaging and strategy
• Report on CRM performance, extracting insights that shape future campaigns

You Will Need:

• Proven experience as a CRM Manager or Marketing Manager in a consumer tech, e-commerce, or app-led business
• Strong creative judgment and storytelling ability in crafting emotionally resonant messaging
• Balance of strategic vision and hands-on delivery across campaign planning, execution, and analysis

Why You'll Love It:

• £60-70k base + performance bonus potential
• Hybrid working (3 days in office)
• 25 Days holiday plus bank holidays (closed between Christmas and New Year)
• Equity options
• Group pension scheme (salary exchange/sacrifice)
• Private medical insurance, including dental and eye cover
• Travel subsidies - Cycle to work scheme/season ticket loans
• Enhanced sickness & parental leave
• L&D budget for conferences and courses
• Diverse collaborative and supportive environment
• Regular social events
• Many other benefits!