CAD Support / IT Applications Specialist

IT Applications Specialist – Engineering Systems (CAD / PDM / PLM)

Location: Guildford / Hybrid

Salary: £45-60k + Benefits

Security Clearance: Must be able to attain and hold National Security Vetting to SC level

About the Role

We’re looking for an IT Applications Specialist with strong experience managing Engineering and CAD applications to join the team. This is a hands-on, technically diverse position focused on supporting and improving business-critical systems that underpin our engineering and design operations.

You’ll take ownership of application management, licensing, software renewals, and server updates — ensuring smooth, secure, and efficient IT performance across the business.

This role offers the scope to make meaningful change: modernising systems, streamlining processes, and driving automation and efficiency through innovation.

Key Responsibilities

Application Support & Monitoring

• Provide hands-on support for internal core applications — with a focus on SharePoint Online, CAD, PDM, and PLM.
• Configure monitoring tools, automate alerts, and troubleshoot proactively.
• Manage incidents and service requests within agreed SLAs.
• Maintain application configurations and user security.
• Create and maintain standard operating procedures (SOPs).

New Systems & Improvements

• Gather business and engineering requirements to design, plan, and deliver new solutions with vendors and end users.
• Implement new systems using structured change control and project management.
• Modernise existing applications to enhance performance, reliability, and efficiency.

Server Updates & Patch Management

• Plan and execute server patching and update schedules (Windows / Linux).
• Apply critical security patches, firmware upgrades, and maintenance releases.
• Automate patch management processes where possible.

Licensing & Software Management

• Maintain accurate inventories of software licenses and subscriptions.
• Monitor compliance, usage, and renewals.
• Support negotiations and cost optimisation for licensing agreements.

Business & Stakeholder Engagement

• Collaborate closely with engineering teams and department leads to understand needs and deliver tailored solutions.
• Act as the key interface between IT and business functions to ensure technology aligns with operational goals.

Documentation & Reporting

• Maintain detailed documentation for systems, changes, and troubleshooting steps.
• Support automation and continuous improvement initiatives through documented procedures.

IT Support

• Provide third-line support across hardware, software, and server environments.
• Assist with account and access management, including creation and modification.

About You

Qualifications & Certifications

• Degree or equivalent experience in IT, Computer Science, or CAD/CAM Engineering.
• Certifications such as ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator, or Azure Architect (AZ300/303/305) preferred.
• Eligible for SC clearance.

Experience

• Proven background in IT support and system administration within an engineering or technical environment.
• Experience managing CAD applications, licensing models, and hybrid environments.
• Skilled with Windows/Linux servers, patch management, and monitoring tools.
• Scripting ability (PowerShell, Bash, etc.) and familiarity with Azure environments.

Knowledge & Skills

• Strong understanding of CAD, PDM, and PLM systems.
• Excellent communication and stakeholder management skills.
• Highly organised, self-motivated, and results-driven.
• Able to prioritise, problem-solve, and deliver under pressure.
• Flexible, adaptable, and proactive in approach.

Desirable Extras

• Knowledge of data analytics tools (Power BI, Tableau).
• Familiarity with GDPR, ISO 27001, and compliance frameworks.
• Basic programming knowledge (Python, Java, or C#) for automation or customisation.