Head of Ecommerce

Head of Ecommerce

Location: Kidderminster - onsite

Salary: £45,000 – £50,000 (depending on experience)

Join the Team as Head of Ecommerce – Lead, Innovate & Grow

This is a senior, people-first role, perfect for a strategic leader who thrives on mentoring teams, optimising workflows, and ensuring seamless collaboration across departments. You’ll work closely with company directors to shape our ecommerce strategy while overseeing day-to-day performance.

Key Responsibilities:

Lead & mentor our in-house teams: Digital Marketing (SEO, PPC, Social, Email), Customer Service, Web Development, Content, and Visual Media.

Oversee operations across five ecommerce websites and marketplace channels (UK & international).

Develop & execute a sustainable marketplace strategy, identifying growth opportunities.

Enhance the customer journey (UX), improving navigation, search, and merchandising to boost conversions.

Monitor KPIs & analytics, using GA4, CRM tools, and marketplace data to drive actionable insights.

Strengthen affiliate & partner relationships, aligning collaborations with business strategy.

Expand social commerce, ensuring content and advertising remain fresh, engaging, and on-brand.

Collaborate with directors on strategic projects, campaign planning, and performance reviews.

About You:

Proven experience in ecommerce management or senior operational roles.

Strong leader with a passion for mentoring teams and fostering collaboration.

Commercially savvy, with knowledge of fulfilment, marketplace fees, and digital marketing.

Analytical mindset, comfortable with GA4, CRM systems, and ecommerce dashboards.

Organised & proactive, with a keen eye for optimising processes and workflows.

Up to date with ecommerce trends, social media, and customer experience innovation.

What We Offer:

Competitive salary (£45K–£50K)

5 weeks’ holiday bank holidays

Free parking

Generous staff discount across our brands

A supportive, friendly team in a long-standing business with rich heritage

This is a long-term opportunity to make a real impact—leading a talented team and shaping the future of our digital channels.