IT Applications Specialist - CAD & Engineering Systems

We’re seeking an experienced IT Applications Specialist with a strong background in Engineering CAD application management, licensing, and server maintenance. You’ll play a pivotal role in managing and enhancing our business-critical applications, ensuring software compliance, and supporting a highly technical engineering environment.

Application Support & Monitoring

• Provide support for core business applications — particularly SharePoint Online, CAD, PDM & PLM systems.

• Monitor application health and performance using automated tools and alerts.

• Resolve incidents within SLA targets and maintain application configurations and security.

• Maintain and improve documentation, procedures, and SOPs.

New Systems & Continuous Improvement

• Work closely with vendors and internal users to capture requirements and implement effective, scalable solutions.

• Lead system modernisation initiatives to improve operational efficiency.

• Use formal change control and project plans to manage implementations.

Server & Patch Management

• Plan and execute patching strategies for servers and applications.

• Automate patch management processes where possible.

• Ensure timely application of critical updates, security patches, and firmware upgrades.

Licensing & Renewal Management

• Maintain an up-to-date inventory of software licenses and monitor usage.

• Ensure vendor compliance and assist with renewals and negotiations to optimise costs.

• Collaborate with departments to assess needs and recommend licensing solutions.

IT Support (3rd Line)

• Provide advanced IT support, including for server and application issues.

• Support account management tasks and assist in troubleshooting server-related problems.

Documentation & Reporting

• Maintain clear and accurate system documentation.

• Create and maintain troubleshooting guides with a view toward automation.

Stakeholder Engagement

• Engage proactively with end-users, particularly engineering teams, to capture and implement requirements.

• Build strong relationships with stakeholders to understand and address their needs.

Qualifications

• Degree in IT, Computer Science, CAD/CAM Engineering, or equivalent experience.

• Relevant certifications (e.g., ITIL v3/4, CompTIA A+, Microsoft Certified: Azure Administrator).

• Must be eligible for SC clearance.

• Azure Architect certifications (AZ300/303/305) desirable.

Experience

• Proven experience in IT support/administration, ideally within an engineering environment.

• Strong knowledge of CAD engineering applications.

• Experience with licensing models, server management (Windows & Linux), hybrid environments, and monitoring tools.

• Scripting skills in PowerShell, Bash, or similar.

• Azure cloud experience, ideally at architect level.

Skills

• Strong interpersonal, influencing, and negotiation abilities.

• Highly organised, proactive, and adaptable.

• Excellent analytical, troubleshooting, and documentation skills.

• Ability to prioritise and manage multiple tasks effectively.

• Desirable: knowledge of Power BI, compliance frameworks (GDPR, ISO 27001), and coding experience (Python, Java, C#).