IT Support Engineer (1st / 2nd Line)

IT Support Engineer (1st / 2nd Line)

Location: Borehamwood

Salary: £27-35k

Contract: Full-time, Permanent

The Role

We're looking for a capable IT Support Engineer to join our team, offering 1st and 2nd line support across the business. You’ll handle day-to-day issues, help manage devices and systems, and keep everything running smoothly.

You'll work closely with users and IT teams to ensure systems stay secure, reliable, and user-friendly.

What You’ll Do

• Provide 1st and 2nd line support for hardware, software, and networks
• Resolve issues via phone, email, or remote tools
• Log and track tickets with clear documentation
• Support Windows and macOS, including installs and troubleshooting
• Use SCCM (or similar) for deployments and updates
• Diagnose network issues including TCP/IP and DNS
• Configure and support switches and wireless access points
• Assist with mobile devices (iOS and Android)
• Work with Azure AD, Intune, and Microsoft Entra

What You’ll Bring

• Previous experience in IT support or service desk roles
• Solid grasp of IT infrastructure and networking
• Hands-on experience with Windows and macOS
• Familiar with Azure AD, Intune, and Microsoft Entra
• Confident using tools like Autotask, ServiceNow, or Jira
• Experience with SCCM or similar deployment tools
• Strong networking knowledge (TCP/IP, DNS)
• Mobile device support in business environments