IT Support Technician

IT Support Technician required for my client based in Banbury for a permanent role.

This is an onsite role. Usual hours are 9am-5.30pm with some flexibility required e.g. 8am-4.30pm

Salary approx. £28-32k DOE + bonus

You will be joining established in-house IT team providing 1st & 2nd IT support to staff across multiple offices.

You will be working as part of a small, friendly IT team supporting users, maintaining systems, and helping deliver technology improvements across the business.

Key Responsibilities

• Provide IT support to users across multiple offices
• Manage and resolve support requests through the helpdesk system
• Troubleshoot hardware, software, and network issues
• Liaise with external suppliers and support providers when required
• Assist with maintaining network, device and system security
• Support staff with training and guidance on IT systems
• Contribute to IT projects and continuous improvement of systems

About You

• Minimum 2 years’ experience in an IT support role
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• A proactive and team-focused approach
• Strong attention to detail

Relevant qualifications such as CompTIA A+, Microsoft certifications, or HNC/HND in IT would be beneficial.

Technical Experience

• Microsoft 365 administration (Exchange Online, SharePoint, Teams)
• Intune / Endpoint Manager
• Azure AD / Entra ID
• Multi-Factor Authentication and Conditional Access
• Cloud-based systems and security tools
• Cloud telephony systems

About the Team

You will join a small, collaborative IT team responsible for supporting users, maintaining systems, and delivering technology improvements across the organisation. The team is focused on providing excellent service while continually improving systems and processes.