Release & Configuration Technician

Are you someone who enjoys solving technical problems, working with software deployments, and keeping systems running smoothly?

We're looking for a Release & Configuration Technician to join a growing technology team responsible for delivering software releases to customers and maintaining internal and cloud-based environments.

This is an excellent opportunity for someone with a background in IT Support, Infrastructure, DevOps, Release Management or Systems Administration who's looking to develop their career within software delivery and automation.

You'll play a key role in ensuring software releases are delivered accurately and on time while supporting internal infrastructure and customer environments.

Responsibilities include:

• Coordinating software releases across customer environments
• Supporting and maintaining CI/CD pipelines
• Troubleshooting installation and configuration issues
• Managing Windows, Linux and SQL Server environments
• Maintaining development, test and deployment environments
• Monitoring hosted and cloud platforms and responding to incidents
• Managing support tickets within agreed SLAs
• Maintaining technical documentation and configuration records
• Following change management processes
• Working closely with Development, Support and Project teams
• Identifying opportunities to improve deployment processes and automation
• Supporting occasional out-of-hours software releases

We're interested in people with experience in some (not necessarily all) of the following:

• Exposure to CI/CD and software deployment processes
• Experience using Git or other version control systems
• Basic scripting or programming knowledge
• Strong troubleshooting and problem-solving skills
• Good understanding of Office 365 and Windows environments
• Excellent organisational skills and attention to detail
• Strong communication skills
• Ability to manage multiple priorities in a fast-paced environment

• Windows Server administration
• Linux administration
• SQL Server
• Networking fundamentals (TCP/IP, DNS, Routing, VPNs)
• Experience working within SLA-driven support environments

• Opportunity to work with modern software delivery technologies
• Exposure to CI/CD, automation and cloud platforms
• Collaborative technical team
• Ongoing learning and career development
• Hybrid working
• Permanent position

If you're passionate about technology, enjoy troubleshooting, and want to build a career around software delivery and release management, we'd love to hear from you.