Senior IT Support Engineer

Senior IT Support Engineer

Location: London (near Moorgate)

This is fully onsite 5 days per week

Hours are 8am – 5pm Monday – Thursday and 8am – 4.30pm Friday

Salary: £40-60k

Type: [Full-time / Permanent]

About the Role

We’re looking for a skilled and proactive Senior IT Support Engineer to join an existing team. In this role, you’ll be the first point of contact for IT support, ensuring a seamless user experience by diagnosing and resolving technical issues, maintaining systems, and supporting end users.

You’ll play a key role in keeping the IT operations running smoothly while meeting service-level agreements (SLAs) and maintaining high standards of security and compliance.

Key Responsibilities

• Act as the first point of contact for IT support queries
• Diagnose and resolve hardware, software, and network issues
• Log, prioritise, and manage support tickets via helpdesk systems
• Provide user support, guidance, and basic training on IT systems
• Monitor systems and networks, performing proactive maintenance
• Install, configure, and maintain IT hardware, software, and devices
• Support onboarding of new starters (device setup, builds, mobile devices)
• Maintain accurate documentation of issues, solutions, and changes
• Escalate complex issues to senior teams where required
• Ensure compliance with IT security policies and best practices

What We’re Looking For

Technical Skills

• Experience with helpdesk/ticketing systems
• Intune / M365 / Entra / Mimecast / W11 / SharePoint / Teams
• Strong troubleshooting and diagnostic skills across hardware, software, and networks
• Knowledge of system monitoring and maintenance tools
• Experience installing and configuring IT equipment and applications
• Understanding of networking fundamentals (IP, DNS, DHCP, Wi-Fi)
• Awareness of IT security practices (patching, antivirus, password management)

Key Competencies

• Excellent customer service and a user-first mindset
• Strong communication skills, able to explain technical concepts clearly
• Proactive problem-solving and initiative
• Ability to manage and prioritise multiple tasks effectively
• Resilient and adaptable under pressure
• Team-oriented with strong collaboration skills