Senior Product Manager

Senior Product Manager

Overview

This organisation is building a suite of innovative payment products, including a digital wallet, contactless solutions, and payment processing tools.

Role Purpose

We are looking for a Senior Product Manager to lead the product area, owning the customer-facing mobile wallet experience.

This role focuses on how the wallet works end-to-end - from onboarding through to daily usage - ensuring a seamless, reliable experience delivered through mobile releases.

You will:

• Own and evolve the current wallet experience
• Lead the rollout of a new wallet version from early testing through to full release
• Operate effectively in a regulated, real-world environment
• Bring structure and clarity to ambiguous problem spaces

This role suits a strong generalist Product Manager who takes ownership, focuses on outcomes, and can navigate complexity.

Key Responsibilities

Product Ownership

• Customer signup, onboarding, and account setup
• Wallet balances, availability, and transaction history
• Core wallet actions (load, withdraw, transfer, account management)
• Wallet states, statuses, and user-facing outcomes
• Representation and clarity of payment activity within the app
• Error handling, edge cases, and user feedback

Regulatory & Operational Alignment

• Ensure wallet behaviour aligns with regulatory requirements across jurisdictions
• Translate compliance and risk requirements into clear product experiences
• Work closely with Compliance and Risk teams

Product Evolution

• Own the roadmap and backlog for the wallet
• Lead the development and rollout of the next-generation wallet experience
• Manage transition from early testing (e.g. friends-and-family) to full release

Day-to-Day Activities

• Define priorities and translate ambiguous inputs into clear deliverables
• Collaborate closely with engineering and design teams
• Deliver improvements through incremental, well-managed releases
• Plan around mobile release processes (versioning, approvals, rollouts)
• Ensure features are production-ready, including documentation and support handover
• Engage stakeholders across the business
• Use data, customer feedback, and incidents to continuously improve the product

Required Skills & Experience

• 4+ years’ experience as a Senior Product Manager
• Proven ownership of a customer-facing product or feature area
• Strong collaboration with engineering teams on systems, flows, and trade-offs
• Ability to balance user experience with operational and regulatory constraints
• Experience with mobile, platform, or API-driven products (desirable, not essential)
• Strong ownership mindset with a focus on outcomes
• Experience within financial services or regulated environments
• Self-starter with a positive, proactive attitude

Benefits

• Competitive salary
• Private health and dental care for you and your family
• Pension scheme
• Life assurance
• 26 days holiday plus bank holidays
• Professional development support
• Employee assistance programme
• Wellbeing and team events