Software Support Engineer

Are you looking to take the next step in your IT career?

Do you enjoy problem-solving, working with different systems, and helping people?

We’re working with a growing technology business in Maidenhead who are looking for a Junior to Mid-level Software/Application Support Engineer to join their team.

Responsibilities:

• Provide 1st & 2nd line support for a range of internal and third-party applications
• Troubleshoot incidents, investigate root causes and apply fixes
• Work closely with developers, product teams, and external suppliers
• Document solutions, processes and known issues
• Working in a fast-paced environment where no two days are the same

You’ll be based in Maidenhead, working 2 days a week in the office (Tuesday & Thursday), with the rest from home.

After you complete your 6-month probation, you’ll join the on-call rota (1 week in 4) — and you’ll receive an extra £450 per month while on-call.

Job requirements:

You don’t need to know everything on day one — training is provided — but the client is looking for someone who:

• Has 1–4 years’ experience in an IT support, software support or service desk role
• Is comfortable speaking to users and explaining technical issues clearly
• Has good troubleshooting skills and enjoys solving problems
• Is familiar with Windows environments, Azure, basic SQL, and application support concepts
• Is proactive, organised, and happy working in a fast-moving environment