Technical Support Engineer

Technical Support Engineer

Hull (On-site)

You will need to drive and have access to a car or be in the process of learning.

Salary approx. £26 - 27.5k

About the Role

We’re working with a well-established and growing company based in Hull and due to continued growth, they’re looking to bring in a Technical Support Engineer to strengthen their support team.

This is a great opportunity for someone with 1st line support experience who enjoys problem-solving, working directly with users, and developing their technical skillset in a fast-paced MSP environment.

What You’ll Be Doing

• Providing 1st line IT support across a varied client base (remote, phone & on-site)
• Troubleshooting issues across desktop, applications, networking, telecoms, and printing
• Supporting installations and rollouts of new IT solutions for clients
• Managing and progressing support tickets, keeping users updated throughout
• Collaborating with third-party vendors to resolve complex issues
• Contributing to improving client systems and overall IT efficiency
• Occasionally working outside standard hours to meet client needs
• Joining the on-call rota after initial onboarding period

What We’re Looking For

Essential Skills & Experience

• Experience in a 1st line IT support or service desk role
• Strong troubleshooting skills across Windows environments and Microsoft 365
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
• Experience with switches, firewalls, and wireless technologies
• Awareness of cyber security best practices
• Excellent communication and customer service skills
• Ability to manage and prioritise workload effectively
• Full UK driving licence and access to a vehicle for client visits

Nice to Have (Not Essential)

• Experience with Windows Server, Active Directory & Group Policy
• Exposure to Hyper-V, Azure, or Remote Desktop Services
• Knowledge of VoIP systems or web hosting/DNS
• Familiarity with SonicWall or similar firewalls
• Experience delivering IT projects end-to-end
• Microsoft certifications (e.g. Microsoft 365 Administrator Expert)
• Exposure to Apple or Linux environments

What’s in It for You

• Opportunity to work with a diverse client base across multiple industries
• Hands-on exposure to modern technologies and cloud platforms
• Supportive team environment with opportunities to grow your skills
• Clear progression