IT Support Technician – MSP

We are seeking a proactive and customer-focused IT Support Technician to join our Managed Service Provider (MSP) team. The successful candidate will provide technical support and troubleshooting to multiple clients, ensuring their IT systems and security run efficiently and securely.

Key Responsibilities

• Provide remote and on-site IT support to clients, resolving technical issues promptly.

• Manage service desk requests, prioritizing and escalating, as necessary.

• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.

• Support Microsoft 365, email configurations, and cloud-based services.

• Troubleshoot network connectivity, firewalls, and VPN issues.

• Perform regular system monitoring, patching, and updates to ensure security compliance.

• Maintain documentation on client IT environments and solutions provided.

• Collaborate with the MSP team to optimize IT operations and enhance service delivery.

Skills & Qualifications

• Previous experience in IT support, ideally in an MSP or multi-client environment.

• Proficiency in Windows, macOS, and possibly Linux operating systems.

• Strong knowledge of networking, Active Directory, and Microsoft 365 administration.

• Experience with remote monitoring and management (RMM) tools.

• Excellent problem-solving and communication skills.

• Ability to manage multiple client requests in a fast-paced environment.

• Certifications such as CompTIA A+, ITIL, Microsoft Certified: Fundamentals are a plus.

What We Offer

• Competitive salary.

• Ongoing training and certification opportunities.

• Exposure to varied  technologies and industries.

• An expanding, collaborative and supportive team environment.