ServiceNow Administrator/Developer

ServiceNow Administrator (ITSM) - Nottingham (mostly remote) - Up to £70,000 per annum

The Role

We’re looking for an experienced ServiceNow Administrator to join our team and take ownership of our ServiceNow platform. This role is a mix of administration and development, with a strong focus on ITSM, particularly Problem and Change Management, as well as platform configuration and upgrade support.

You’ll play a key role in ensuring ServiceNow is stable, well-configured, and continuously improving to meet business needs, working closely with IT and wider stakeholders.

Key Responsibilities

• Administer, configure, and support the ServiceNow platform
• Configure and maintain ITSM modules, with a focus on Problem Management and Change Management
• Support and contribute to ServiceNow upgrades, patches, and releases
• Develop and enhance workflows, forms, business rules, UI policies, and client scripts
• Troubleshoot platform issues and provide second/third-line support
• Ensure best practices around configuration, governance, and platform performance
• Work with stakeholders to gather requirements and translate them into effective ServiceNow solutions
• Maintain system documentation and ensure changes are well controlled

Skills & Experience

• Proven experience as a ServiceNow Administrator
• Strong hands-on experience with ITSM processes, especially Problem and Change Management
• Solid configuration experience across the ServiceNow platform
• Experience supporting or leading ServiceNow upgrades
• Comfortable working in a role that blends administration and development
• Good understanding of ServiceNow best practices and governance
• Strong communication skills and ability to work independently in a remote setup

Nice to Have

• ServiceNow certifications (e.g. ITSM, LSD, CSA, CIS)
• Experience working in agile or ITIL-aligned environments
• Exposure to additional ServiceNow modules beyond core ITSM

What’s on Offer

• Salary up to £70,000 depending on experience
• Mostly remote working with flexibility
• Opportunity to play a key role in shaping and improving the ServiceNow platform
• Supportive team and a business that values technical expertise

Due to the high volume of applications we receive, we may not be able to respond to all applications. Should you not hear from us in 5 working days then your application has not been successful.

KS/9118