IT Web Helpdesk Apprentice

Our client is now looking for an IT Web Helpdesk Apprentice to join their company. This is a fantastic opportunity to join an organisation based in Wolverhampton. As a full-service agency we develop and maintain our clients’ websites as well as deliver multi-channel marketing campaigns to hit and exceed our clients’ targets.

This role is suited to someone with a passion for eCommerce/Digital and a real determination to grow their career.

Duties will include:

• Listen and understand our client's requests for feature development on their website and then liaise with our development team to develop the requested features
• Stay up to date on the latest eCommerce trends and recommend developments to our clients
• Take phone calls and ticket requests from our clients and ensure their websites are performing to the best of their ability
• Liaise with the internal marketing team to develop client's Digital Marketing approach from a technical point of view
• Be the first point of contact for our clients in terms of technical requests, bugs and fixes

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Number skills
• Analytical skills
• Logical
• Team working
• Non judgemental
• Patience
• Interest in Marketing
• Excellent interpersonal skills
• Good, spelling, grammar skills
• Resilience

• English GCSE, grade C (4) or above (Essential)
• Math's GCSE, grade C (4) or above (Essential)