IT Support and Technology Apprentice
Role
Main role / Responsibilities [will include but not be limited to]:
- Troubleshooting Technical Issues: Assist employees with resolving hardware, software, and network-related problems they encounter and provide prompt and courteous responses to IT help desk requests, either via phone, email, or ticketing system
- Hardware and Software Setup: Assist in the setup and configuration of new computers, printers, and other hardware devices. Install and configure software applications as needed
- User Account Management: Create, modify, and deactivate user accounts in various systems and applications
- Ensure proper access permissions are maintained
- Basic Network Support: Help maintain and troubleshoot network connectivity issues, such as Wi-Fi connectivity, network printer problems, and basic network configuration tasks
- Assist in monitoring systems and networks using remote monitoring tools, and alert the appropriate personnel when issues arise
- Documentation and Knowledge Base: Contribute to the creation and maintenance of IT documentation and knowledge base articles for common issues and solutions
- Software Updates and Patch Management: Assist in managing software updates and patches on computers to ensure security and performance improvements
- Inventory Management: Keep track of IT equipment inventory, including computers, peripherals, and software licenses. Assist with equipment procurement when needed
- Assist in liaising with IT vendors and service providers for equipment repairs, warranty claims, and technical support
- IT Training and Workshops: Contribute to IT training sessions and workshops for employees to enhance their technical skills and knowledge
Training
This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders.
It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.
The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
- Network Engineer
- Software Engineer
- IT Consultant
- Data Analyst
This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions.
We pride ourselves on having the best tools for the job. Everyone is set up to succeed with the cutting-edge technology and services available you would expect from a tech company like ours!
90% of QA Apprentices secure permanent employment after finishing their apprenticeship.
Benefits:
- We have a real team spirit, and are of course a social bunch, with events occurring monthly and a variety of team-building initiatives each quarter, we care about our employees and understand that life isn’t just about work
- £100 per placement. Payable when the person completes their probation
- Gym onsite in a few months
- 1 day of working from home after probation, 2 days after a year
- Free teas and coffees
- Access to youlife
- Tech scheme
- Cycle to work schedule
- Health shield
- 1000 a year spend on courses of training
- Free breakfast once a month
- Apprenticeship Standard
- Digital and technology solutions professional (level 6)
- Training Provider
- QA LIMITED
- Working Week
- Monday - Friday: 8.30am - 5.00pm (1 hour lunch break)
- Expected Duration
- 16 Months
- Positions Available
- 1
- Closing Date
- Thursday, 30th May 2024
- Start Date
- Monday, 10th June 2024
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Non judgemental
- Customer-facing experience
- Basic Networking knowledge
- Basic Networking Knowledge
- Operating Systems Familiarity
- Keen interest in IT and Tech
Qualifications
- any subject --- x3 GCSE or equivalent, grade 4+ (A-C) (Essential)
- English GCSE or equivalent, grade 3+ (D or above) (Essential)
- Maths GCSE or equivalent, grade 3+ (D or above) (Essential)
- a similar subject A Level or equivalent, grade A-Level (Essential)
About the Employer
- Company
- 5VALUES CONSULTING GROUP LTD
- Location
- One Castle Park, Tower Hill, Bristol, England
Hybrid / WFH Options - Employment Type
- Degree Apprenticeship
- Salary
- £17,000.00
- Posted
- Company
- 5VALUES CONSULTING GROUP LTD
- Location
- One Castle Park, Tower Hill, Bristol, England
Hybrid / WFH Options - Employment Type
- Degree Apprenticeship
- Salary
- £17,000.00
- Posted