Desktop Engineer 2nd Line Support0

Location: Barrow-in-Furness (Onsite - 5 days per week)Salary: £30,000 + Bens, Perks, Unlimited training budget

We are looking for a motivated and customer-focused Onsite IT Support Engineer to join our End User Experience (EUE) team, supporting high-profile clients in a fast-paced technical environment. This is an excellent opportunity for someone who enjoys hands-on IT support, problem-solving, and working directly with end users.

As part of the EUE team, you will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels.

Your responsibilities will include:

• Providing 2nd line technical support, resolving incidents within SLA targets and maintaining a low incident rate.

• Completing assigned tasks accurately and within agreed timeframes.

• Handling Non-Standard Requests (NSR) in line with agreed delivery schedules.

• Escalating complex issues to Level 3 support teams where required.

• Installing, configuring, and troubleshooting hardware and software across laptops, desktops, printers, networks, and peripherals.

• Supporting users with docking stations, display screens, scanners, and multifunction printers (MFDs).

• Driving company vehicles to deliver IT equipment and provide on-site technical assistance when required.

We are looking for candidates with the following experience and technical knowledge:

• Strong knowledge of Microsoft Windows OS (Windows 10 & 7) including system builds, configuration, and registry settings.

• Experience using Microsoft Office applications.

• Basic understanding of SCCM and Active Directory.

• Familiarity with IT service management tools such as ServiceNow or similar platforms.

• Understanding of networking concepts including LAN/WAN/VLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote access.

• Experience working with IT hardware and peripherals.

• Exposure to Microsoft Exchange environments, LTSC Channels, and KIOSK configurations is desirable.

If you are interested in this opportunity click "apply" or send your CV to