HubSpot Admin

Location: Marlow x2 per week

Salary: £30,000 - £35,000

Core Responsibilities

Platform Management & Maintenance

• Act as the main administrator for the HubSpot portal, overseeing user access, security settings, system configurations, and overall platform health.
• Stay current with new HubSpot features and updates; share knowledge and train internal teams on best practices.
• Manage the HubSpot product task board, prioritizing and resolving incoming requests, issues, and enhancement suggestions (experience with Jira is advantageous).
• Troubleshoot and resolve technical or configuration issues within HubSpot.
• Conduct regular system maintenance, document workflows and configurations, and ensure sustainable, future-proof operations.

Data Integrity & Management

• Take ownership of data accuracy, consistency, and reliability within HubSpot.
• Oversee data imports, exports, and deduplication efforts, implementing strong data governance practices.
• Maintain correct usage of HubSpot properties to ensure high-quality data capture.
• Perform ongoing data cleansing and validation.
• Manage regular uploads of key datasets (e.g., Deal data), ensuring accurate mapping and consistency.

Workflows, Sequences & Automation

• Design, build, and refine automated workflows and sequences across Marketing, Sales, and Service Hubs to streamline customer journeys.
• Continuously review and update automations to ensure relevance and effectiveness.
• Maintain sequence documentation, mapping customer journey impacts and ensuring associated content is accurate and up to date.
• Optimize chat workflows to enhance lead capture and customer engagement.
• Contribute to maintaining comprehensive documentation of automated customer journey processes.

Reporting & Optimisation

• Develop and maintain dashboards and reports tracking key metrics such as sales performance, pipeline health, marketing effectiveness, and service activity.
• Analyse CRM data to identify trends, inefficiencies, and improvement opportunities that drive sales performance and revenue growth.
• Evaluate platform usage regularly and recommend data-driven enhancements to improve team productivity and system efficiency.

User Management, Training & Support

• Manage user permissions, roles, and access levels to maintain system security and usability.
• Deliver ongoing training sessions and one-on-one coaching to improve adoption and best practice usage across teams.
• Provide responsive support, addressing user issues and offering clear guidance on CRM functionality.

Collaboration & Stakeholder Engagement

• Partner with HubSpot Account Managers to stay informed about updates and leverage their support for strategic or technical challenges.
• Collaborate with internal teams and departments to develop CRM-based solutions that address broader business needs.
• Brief external partners or developers on more complex customisation projects, ensuring clear requirements and validation of outcomes.

Integrations & Project Work

• Manage and optimise integrations between HubSpot and other key business systems to ensure seamless data connectivity.
• Lead or contribute to CRM-related projects, supporting continuous improvement and cross-platform integration initiatives.

Required Knowledge & Skills

• Strong understanding of CRM principles and best practices.
• Proven experience managing and maintaining data quality within a CRM environment.
• Demonstrated ability to design and optimise automated workflows and processes.
• Skilled in creating reports and analysing data to generate actionable insights.
• Excellent problem-solving skills and keen attention to detail.
• Clear communicator with the ability to train and support users of varying technical expertise.
• Strong project management and prioritisation abilities in a fast-paced environment.
• Adaptability to evolving business needs and technologies.
• Knowledge of marketing automation and CRM-driven sales processes.
• Commitment to continuous learning, staying current with HubSpot updates and industry trends.