Support Engineer - 12month contract

Network Analyst & Support Engineer- 12 months

Location: UK - Peterborough or Stafford 5 days onsite (Remote Support for EAME)
Contract Type: Agency / Temporary
Start Date: immediate
Salary: £28.00 - £32.00 p/h

Join our clients European Network Team!

Our client, a global leader in manufacturing and technology, is seeking an experienced Network Analyst and Support Engineer to join our European Network Services Team on an agency basis.

This role is a fantastic opportunity to become part of a dynamic, collaborative, and globally distributed team. You'll play a vital role in maintaining and supporting network services across Europe, Africa, and the Middle East (EAME) - and beyond when required.

Key Responsibilities

• Provide Level 2/3 remote network helpdesk support for our client's EAME-based facilities, including factories, offices, and warehouses.
• Support LAN/WLAN/WAN infrastructure through incident resolution, change implementation, and request fulfilment.
• Participate in small-scale LAN design projects and assist in delivering infrastructure upgrades and enhancements.
• Collaborate with a global team to ensure network standards and policies are upheld across all locations.
• Contribute to network documentation, design updates, and process improvements.
• Join a rotating on-call support schedule (1 week every 2 months), including out-of-hours support as needed.

Skills & Experience

Essential:

• Bachelor's degree in Computer Science or equivalent experience.
• Minimum 3 years' experience in network support and operations, ideally within a Cisco environment.
• Cisco CCNA certification (required).
• Proficiency in:
• Cisco IOS upgrades and configuration
• Cisco router/switch and WLC (Wireless LAN Controller) configuration
• Network troubleshooting and diagnostics
• Understanding of DNS, DHCP, and basic firewall principles
• Network documentation and change management
• Ticketing systems such as Remedy or Peregrine
• Microsoft Office Suite, Putty, and other standard networking tools

Desirable:

• Cisco certifications above CCNA (e.g., CCNP)
• Exposure to project management methodologies
• Experience with global/regional project participation
• Knowledge of additional languages (English is required; a second language is a plus)