Implementation Tech Lead - Agentic AI

About Moveworks and 89 Solutions

89 Solutions is a pure play Moveworks partner delivering enterprise-grade AI solutions that transform employee support and productivity. With a proven record of excellence across the United States and Australia, we lead the market in successful Moveworks implementations and Agent Studio use cases.

Recognised as the world’s trusted Moveworks partner, 89 Solutions consistently drives measurable business outcomes through precision, reliability and innovation.

We're the only partner globally with proven expertise across Moveworks, ServiceNow, and enterprise process advisory, giving organisations a clear advantage when they need seamless integration and intelligent automation across platforms.

Our values are simple:

✅ Outcome obsessed

✅ Have fun

✅ People over profit

Responsibilities

• Learn the ins and outs of the Moveworks platform and configure all features of the platform
• Lead technical implementation of the Moveworks platform for new customer deployments.
• Conduct discovery sessions to understand customer requirements, their system environments and IT infrastructure
• Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (ServiceNow, JIRA), IDAM (Okta, Active Directory, Entra ID), Knowledge Management (Sharepoint, Confluence, Google-Drive) and chat platforms (Teams, Slack)
• Troubleshoot integration and deployment issues, working cross-functionally with internal teams and customer stakeholders.
• Document configurations, integration steps, and testing outcomes for ongoing reference and scalability.
• Partner with Implementation Managers, Moveworks Forward Deployed Engineers (FDEs), and Product teams to deliver smooth and timely implementations.
• Continuously improve implementation playbooks and best practices to enhance speed and quality of projects.
• Work with customer’s senior stakeholders (enterprise architects, IT leads, process owners) to ensure successful implementation of Moveworks in their environment
• Lead a team of Implementation Engineers and oversee successful end-to-end technical delivery of implementation projects

Qualifications

• 5+ years of experience in a customer-facing technical role such as Senior Customer Success Engineer, Senior Solution Engineer, Senior Implementation Engineer/Lead or Senior/Staff Forward Deployed Engineer
• 5+ years of experience implementing system integrations using REST/SOAP APIs
• Understanding of enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) and experience integrating with them
• Hands-on experience in administering and deploying enterprise applications
• Familiarity with IT infrastructure and large SaaS platforms
• Familiarity in at least one backend scripting or programming language (e.g Python, Java, PowerShell, or Bash)
• Familiarity with Linux and Windows environments, and using the command line
• Passionate about understanding customers’ use cases, identifying gaps and resolving issues using the products you know
• Comfortable managing multiple customer projects in parallel.
• Excellent communication & presentation skills. Ability to translate technical matters into business-friendly language.

Join the team shaping the future of enterprise AI 🚀