IT Apprenticeship
Aabyss is now seeking an IT Apprentice with a genuine interest in technology and a strong willingness to learn. This role is ideal for someone looking to begin a career in IT while gaining hands-on experience within a supportive and knowledgeable team.
Role
- Diagnosing and resolving software and hardware faults.
- Installing, configuring, and supporting desktops and laptops.
- Ensuring that clients are kept up to date at all times and effectively manage their expectations.
- Ensure the correct categorisation of each ticket and update throughout the lifecycle of the ticket.
- Provide technical support to clients via phone, email, and chat by following the Aabyss documented processes.
- Complete 1st Line Support Engineer tickets following company templates, checklists, and guidelines.
- Troubleshoot and resolve technical issues.
- Escalate issues to 2nd Line Support when necessary.
- Do PowerShell scripting.
Training
Online training with Baltic Apprenticeships qualified trainers.
Potential for a full-time role upon completion.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Between 9am-5pm, Monday to Friday.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 5th January 2026
- Start Date
- Tuesday, 6th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 5/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
AABYSS LIMITED
Aabyss is a commercially focused IT and cybersecurity company that supports businesses by simplifying technology, reducing risk, and enabling growth through expert solutions and reliable support. With a strong people-first culture and a commitment to continuous improvement, Aabyss provides a collaborative and professional environment where individuals are encouraged to learn, develop, and succeed.