IT Service Desk Apprentice
You will join our Service Desk providing structured 1st line support to business clients. As your skills develop, you will progress into on-site installations and more advanced technical responsibilities.
Role
- Provide telephone and remote 1st line support
- Log and manage tickets using our PSA system
- Assist with Microsoft 365 user administration
- Support installation of hardware and software
- Progress into site-based installations
- Update and maintain internal process documentation
- Help improve digital systems and workflows
- Test new tools, automations and security configurations
- Document recurring issues and suggest improvements
- Support internal quality and compliance initiatives
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
Successful completion of the Level 3 ICT Apprenticeship may lead to:
- 2nd Line Support Engineer
- Increased technical responsibility
- Potential enrolment onto a Level 4 Cyber Security or Network Engineer Apprenticeship
We are particularly interested in candidates who want to build a long-term career in cyber security.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- 9am - 5pm. Days TBC.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Monday, 23rd March 2026
- Start Date
- Monday, 30th March 2026
Desired Skills
- IT skills
- Attention to detail
- Team working
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)