Apprentice Business Administrator

The post holder’s main duties will be to provide administration support for a smoking cessation service. The post holder will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the funding bodies.

• Take incoming calls, ensuring they are transferred to the relevant person/ department and making sure messages are dealt with efficiently
• To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staff’s skills and competencies
• To provide general clerical and administrative support including word processing, filing routine correspondence
• To follow established systems for allocation and completion of work
• Providing professional administration services to clients and identifying specific needs
• Manage and maintain confidential patient files on a database and on paper
• Manage and deal with incoming healthcare referrals promptly, adhering to company timescales
• Book appointments for clients using service database
• Record client data accurately on appropriate service database
• To use IT systems, including Microsoft Excel, Word, Outlook and sharepoint to exchange information
• Work closely with Admin and Managers and prepare computerised documents and reports
• Work with service leads to source new venues, working in accordance with company budgets and areas of demand
• Flexibility to cover colleague’s annual leave, sickness etc.
• Weekly monitoring of workload and service targets
• Take meeting minutes, type and distribute as required
• General administration (record keeping, filing etc.)

• Communication skills
• Organisation skills
• Customer care skills
• Administrative skills

• English GCSE, grade 4 (Desired)
• Maths GCSE, grade 4 (Desired)