Customer Support Agent

Customer Support Specialist

Remote working - Hybrid, if based in Manchester

£15.39 per hour

6 month contract

Must be able to start by 1st September

Monday - Friday ()

Are you a customer-focused problem solver with experience in customer service and SAP? We're looking for a proactive Back Office Support Specialist to support customers, resolve enquiries and complaints, and work across multiple departments to deliver an outstanding customer experience.

Key Responsibilities

• Manage customer enquiries through CRM systems.
• Take ownership of customer complaints from start to resolution.
• Liaise with internal teams to resolve issues quickly and effectively.
• Process returns, credits and free-of-charge orders.
• Coordinate customer and material master data updates.
• Identify opportunities for process improvement.

What We're Looking For

• Strong customer service experience.
• SAP knowledge and understanding of Order-to-Cash processes.
• Excellent communication, organisation and problem-solving skills.
• High attention to detail and a proactive approach.
• Experience in manufacturing or customer experience environments is advantageous.
• Additional language skills, particularly French, are desirable.

Apply today if you're passionate about delivering exceptional customer experiences and driving continuous improvement