Digital Support Apprentice

As an Apprentice Digital Support Apprentice at ABP Wessex in Northallerton, you will primarily assist internal users, helping them maximise the use of various digital systems and software to enhance organisational efficiency and operations.

You'll work towards completing a Level 3 Digital Support apprenticeship where you will acquire hands-on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP.

This apprenticeship provides a foundational platform for future career progression within the digital support and IT field. Post-apprenticeship, opportunities to advance to higher roles within the digital support team or specialise in areas such as Cyber Security, Data Management, Business Analysis, and AI present themselves. The role is not just a stepping stone but a launchpad for a rewarding career in the dynamic world of IT, supported by ongoing professional development and training

Key Responsibilities:

• Acquire and apply foundational knowledge in digital technologies and IT support.
• Assist users with digital systems under supervision, learning effective customer service skills in IT.
• Collaborate with Service Desk Level 1 team, learning hands-on technical support.
• Assist clients in accessing and receiving services, offering coaching and support in digital system usage.
• Engage in continuous learning activities, including workshops and training sessions.
• Contribute to digital service improvement and knowledge base documentation.
• Support the adaptation and exploitation of technology changes to meet organisational objectives.
• Ensure efficient use of digital office technologies, productivity software, and digital communications tools. • Provide support to external customers and clients through various digital channels.
• Assist internal users in maximising the use of digital technologies.
• Support external users in completing and submitting data remotely and help diagnose and resolve their digital tool access and usage problems

• IT skills
• Attention to detail
• Problem solving skills
• Analytical skills
• Logical
• Initiative

• English GCSE, grade A* - C / 9 - 4 (Essential)
• Maths GCSE, grade A* - C / 9 - 4 (Essential)
• Digital A Level, grade A - C (Desired)
• Digital T Level, grade A - C (Desired)
• Digital BTEC, grade Pass/Merit/Distinction (Desired)