Customer Success Manager

Customer Success Manager

£45,000 + £11,000 Bonus + Benefits | Hybrid (London)

About the Company

Our client is a leading provider of financial intelligence, news, data, and insights, connecting senior executives with investment opportunities across the global telecoms, media, and technology sectors.

Headquartered in central London, they are a highly entrepreneurial, high-growth business with ambitious expansion plans. As part of this growth, they are looking to hire a Customer Success Manager to join their dynamic Customer Success team.

This is an excellent opportunity to join a fast-scaling B2B data and intelligence business in a thriving market, where you’ll play a key role in shaping the customer experience and contributing to the company’s continued success.

What’s in it for You?

• Salary up to £45,000
• Performance-related bonus of up to £11,000
• 25 days holiday + bank holidays
• Company pension scheme
• Employee perks platform
• Regular team socials
• Hybrid working (3 days in-office)
• Modern central London office with breakout spaces, library, and games
• Annual charitable donations as a percentage of company profits
• Clear opportunities for career progression within a growing business

The Role

As a Customer Success Manager, you will take ownership of the post-sale customer journey, ensuring clients achieve maximum value from the platform and services.

Key responsibilities include:

• Managing onboarding, training, and ongoing customer engagement
• Driving product adoption and ensuring full utilisation of services
• Building strong relationships with stakeholders at all levels, from analysts to C-suite
• Acting as the main point of contact for client queries across email, phone, and chat
• Monitoring customer health metrics and usage data to identify risks and growth opportunities
• Collaborating with internal teams (Sales, Product, Editorial, Marketing) to enhance the customer experience
• Acting as the voice of the customer, contributing to product development and improvements

About You

• 2-3+ years’ experience in Customer Success, Account Management, or Client Services
• Proven ability to build relationships and engage stakeholders
• Experience within a B2B subscription-based environment (ideally financial markets, data, or SaaS)
• Strong communication and presentation skills
• Highly organised, proactive, and quick to learn
• Collaborative team player with a hands-on approach
• Able to work from the London office 3 days per week

What’s on Offer?

• A key role within a high-performing commercial team
• The opportunity to work with a market-leading global intelligence provider
• Exposure to a fast-growing, high-demand sector
• Competitive bonus structure and career development opportunities
• A supportive, social, and collaborative team environment
• Potential for international travel

Apply

Apply now for this Customer Success Manager role.

ABR Associates Ltd is acting as an Employment Agency in relation to this role and specialises in placing candidates into Media/Digital, Technology/SaaS, Market Research, Events, and Business Information sectors.

Due to the high volume of applications, only shortlisted candidates will be contacted. If you do not hear from us within two weeks, please assume your application has not been successful on this occasion.