Customer Success Manager

Customer Success Manager - Network Services

Location: London (Hybrid - 3 days per week in the office)Salary: Up to £65,000 Basic + Bonus + Excellent Benefits

We're partnering with a fast-growing global technology consultancy that's looking to appoint a Customer Success Manager to take ownership of one of its largest Investment Banking clients.

This is a strategic customer success and account management role where you'll be responsible for strengthening senior stakeholder relationships, ensuring exceptional service delivery, identifying growth opportunities, and becoming a trusted advisor to a high-profile enterprise client.

If you enjoy building long-term client relationships, working alongside technical experts, and helping customers maximise the value of technology solutions, this is an excellent opportunity to join a business that's investing heavily in growth.

Our client is a leading global technology consultancy specialising in Network & Infrastructure Consulting Services, helping enterprise organisations design, build, automate and manage complex IT environments.

Their expertise includes:

• Network Engineering
• Network Automation (NetDevOps)
• Infrastructure Virtualisation
• Enterprise Data
• Managed Network Services
• Delivery Assurance
• Business Process Consulting

With more than 1,500 employees across 50+ global markets, they deliver innovative networking and infrastructure solutions for some of the world's most recognised organisations.

You'll become the trusted day-to-day contact for a major Investment Banking client, ensuring exceptional customer experience while identifying opportunities to expand existing services.

Working closely with Sales, Service Delivery, Architects and Marketing, you'll help shape client strategy, influence solutions, and ensure every engagement delivers real business value.

• Manage and develop a strategic enterprise customer relationship.
• Build strong relationships with key stakeholders across the client organisation.
• Act as the primary escalation point, ensuring outstanding customer satisfaction.
• Identify opportunities to grow existing accounts and work alongside the New Business team on expansion opportunities.
• Support proposals, RFPs and contract renewals.
• Coordinate with Service Delivery and Technical teams to ensure seamless project delivery.
• Produce accurate account plans, forecasts and customer reviews.
• Stay up to date with the company's networking and infrastructure solutions to advise customers effectively.
• Spend approximately two days per week on-site with the client.

We're interested in speaking with candidates who have experience in Customer Success, Technical Account Management or Account Management within a Managed Service Provider, Networking, Infrastructure or Technology Services environment.

You'll ideally have:

• Experience managing enterprise customer relationships
• A commercial mindset with the ability to identify growth opportunities
• Knowledge of networking, infrastructure or managed services
• Excellent stakeholder management and communication skills
• Strong organisational and account planning abilities
• Confidence working with both commercial and technical teams
• Experience within Financial Services is advantageous but not essential

• Up to £65,000 basic salary
• Performance-related bonus
• Hybrid working
• A newly created role with genuine career progression
• Ongoing training and professional development
• Collaborative, supportive culture
• Opportunity to work with one of the company's flagship enterprise customers

• 25 days holiday plus bank holidays
• Annual bonus
• Private healthcare
• Company pension
• Life assurance
• Personal accident cover
• Free on-site gym
• Employee discounts platform
• Regular social events

If you have experience in Customer Success, Technical Account Management or Account Management within an MSP, Network Services or wider Technology environment and are looking to join a growing international business where you can make a genuine impact, we'd love to hear from you.

Apply today or contact ABR Associates for a confidential discussion.

ABR Associates Ltd acts as an Employment Agency in relation to this vacancy. We specialise in recruiting permanent professionals across the Technology, SaaS, Digital, Media, Market Research, Events and Business Information sectors.