Customer Onboarding Manager

Remote | Up to £60,000 | SaaS Scale-up | CRM Data

We're hiring for a fast-growing, bootstrapped SaaS scale-up helping businesses fix and manage messy CRM data with an awesome platform. With 900+ customers and big growth targets ahead, they're expanding their onboarding function — and you'll be the second UK hire.

The Opportunity

This role sits at the intersection of onboarding, technical problem-solving and customer training.

You don't need to code, but you do need to understand how complex SaaS platforms, data flows and CRMs behave. If you enjoy becoming a power user and then teaching others how to get value quickly, you'll love this.

You'll run structured onboarding programmes, deliver live training sessions, troubleshoot CRM/data scenarios and help customers reach early success fast.

What You'll Do

Lead customer onboarding programmes (typically short cycles across 4 sessions)
Help customers set up workflows, dedupe logic, formatting rules and data processes
Run 1:1 and small group training sessions online
Troubleshoot moderately complex CRM/data challenges (not basic support)
Escalate genuine bugs to engineering BUT be able to map out and understand what's happening
Contribute to documentation, best practices and scalable onboarding processes

What We're Looking For

2–5 years in SaaS onboarding, CS, support, training or similar
Experience working in complex SaaS platforms (data-heavy, workflow-heavy or integration-heavy products)
Strong understanding of CRMs — HubSpot / Salesforce is a major advantage
Someone who enjoys teaching, coaching and simplifying technical concepts
Comfortable working in a small, fast-moving environment

Success Looks Like

Faster Time to First Value (Onboarding)
Strong customer feedback (NPS/CSAT) - Support
Confident, self-sufficient users
Smooth internal handovers and documentation improvements

What You Get

Salary up to £60,000
Fully remote role (UK applicants only)
Medical & dental
Equity!
Big ownership as the second UK team member
Real progression into senior onboarding, CS, or product roles

Apply Now

Apply Now

Company: ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses
Location: Worcester, Worcestershire, UK
Hybrid / Remote Options
Employment Type: Full-time
Posted: 5 hours ago

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