IT Apprenticeship
At Accelerator Hosted IT Solutions, we believe great IT support is the engine behind every successful organisation. We’re a fast-growing, people-first managed services provider that helps businesses stay connected, secure, and productive—and we’re looking for the next generation of IT talent to grow with us.
Role
- Create, manage, and update work tickets and complete time worked on the issues
- Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services
- Escalate issues up the line to the Support Desk Manager for further action as required
- Update Client information on internal system
- Respond to client enquires to find and fix their problems
- Assist clients with installation, configuration, and ongoing usability of supported hardware, software, and services using computer components such as RAM, CPU, GPU
- Helping resetting passwords internally and externally
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday -Friday – 08:30 am – 5:30 pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 23rd February 2026
- Start Date
- Tuesday, 24th February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)