IT Administrator Apprentice

We are seeking a motivated and enthusiastic IT Administrator Apprentice to join our internal IT team and support the day-to-day operation of business technology across the company. This role is ideal for someone looking to build a long-term career in IT while gaining hands-on experience in a fast-paced business environment.

The successful candidate will work alongside experienced IT professionals, supporting employees across multiple departments whilst learning key IT administration, support, networking, cybersecurity, and systems management skills.

This apprenticeship provides exposure to a wide range of technologies, business systems, and infrastructure, offering excellent real-world experience alongside formal training and development.

Key Responsibilities

• Provide IT support to employees across the business.
• Assist with logging, updating and resolving IT support tickets.
• Support the setup of new users including accounts, passwords, hardware and permissions.
• Prepare and deploy PCs, laptops, mobile devices and IT equipment.
• Assist with troubleshooting hardware, software and networking issues.
• Support Microsoft 365 administration including email accounts, MFA and user access.
• Help maintain IT documentation, asset registers and system records.
• Support printers, meeting room equipment and office technology.
• Learn and assist with cybersecurity best practices and IT maintenance tasks.
• Work with senior IT staff and third-party providers to resolve technical issues.
• Support internal IT improvement and technology projects.
• Develop knowledge across networking, systems administration, cloud services and IT infrastructure.
• Any other duties required by the business in line with operational requirements. 

Skills & Experience (preferred)

• Passionate about IT and technology.
• Basic understanding of Windows PCs and Microsoft Office / Microsoft 365.
• Strong willingness to learn and develop technical skills.
• Good communication skills and confidence speaking with users.
• Organised with good attention to detail.
• Ability to work well independently and within a team.
• Basic knowledge of computer hardware or networking would be advantageous.
• GCSEs (or equivalent) including Maths and English preferred.
• Previous IT study, college course, hobby projects or certifications would be beneficial but not essential.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Motivated
• Can do attitude
• Tech Savvy
• Hardware and Software
• Troubleshooting
• Passion for IT

• English GCSE, grade 4/C + (Essential)
• Maths GCSE, grade 4/C + (Essential)
• ICT BTEC, grade Pass (Desired)