Junior IT Support Desk Engineer Apprentice
Assist in troubleshooting and resolving hardware, software, and network issues. Stay updated with IT trends, security practices, and system protocols.
Role
- Assist in troubleshooting and resolving hardware, software, and network issues
- Provide first-line technical support to users via phone, email, and in person
- Help install, configure, and maintain desktops, laptops, printers, and peripheral equipment
- Support system updates, backups, and routine maintenance activities
- Document support tasks and solutions in ticketing systems
- Shadow and learn from senior engineers in diagnosing system and network failures
- Monitor system performance and escalate complex issues appropriately
Training
- Information Communication Level 3 (ICT) Apprenticeship Standard
- You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
- Your training will include gaining a Level 3 ICT qualifications
- Potential for permanent role after completion of apprenticeship for the right candidate
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- JUST IT TRAINING LIMITED
- Working Week
- Monday - Friday, 9.00am - 5.30pm). Shifts TBC.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Friday, 30th May 2025
- Start Date
- Sunday, 1st June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
Qualifications
- English GCSE, grade C/4 + (Essential)
- Maths GCSE, grade C/4 + (Essential)
About the Employer
ACCRUETEK CONSULTING LIMITED
Eleven years ago, in the heart of London's vibrant communities, AccrueTek started out with a significant promise – to be the trusted IT partner for small and mid-sized enterprises. We realised early on that the essence of a thriving business lies in focusing on its core competencies. Our driving force is to work hand in hand with business owners and executives like you, to support your business growth and efficiency. We see ourselves as more than just an IT service provider; our goal is to be your strategic IT partner, understanding your unique needs and offering tailored services that cater to them.
- Company
- ACCRUETEK CONSULTING LIMITED
- Location
- Hertfordshire Business Centre, Unit 1H, Alexander Road, London Colney, St.Albans, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted
- Company
- ACCRUETEK CONSULTING LIMITED
- Location
- Hertfordshire Business Centre, Unit 1H, Alexander Road, London Colney, St.Albans, United Kingdom, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,722.50 a year
- Posted