Technical Operations Engineer

Technical Operations Engineer

📍 Croydon, Greater London (Hybrid: 4 days onsite, 1 day WFH)

🕒 Full-time | Permanent

We’re looking for a proactive and hands-on Technical Operations Engineer to support and enhance a fast-growing, technology-driven operational estate.

This is a service-led role with real ownership of system performance, reliability, and uptime across multiple live environments. You’ll play a key part in maintaining and improving a distributed infrastructure made up of IoT devices, networking systems, and automated technologies.

🚀 The Opportunity

Join a scaling technology business at the forefront of smart infrastructure and urban mobility. You’ll work across a live, multi-site environment, helping to ensure systems run smoothly while driving continuous improvement and innovation.

🔧 Key Responsibilities

IoT & Infrastructure Management

• Maintain, monitor, and optimise IoT devices and hardware (e.g. cameras, edge devices, kiosks, tablets, networking equipment)
• Manage deployment, configuration, and lifecycle of infrastructure across multiple sites
• Proactively monitor system health, connectivity, and performance
• Drive preventative maintenance and automation initiatives

System Performance & Reliability

• Monitor uptime KPIs and ensure service stability
• Conduct root cause analysis (RCA) and implement long-term fixes
• Collaborate with internal teams and third-party suppliers on system improvements
• Support upgrades, migrations, and new site deployments

Technical Support (End-to-End Systems)

• Troubleshoot full system flows (device → network → backend → payment/reporting systems)
• Support integrated platforms and connected devices
• Work with vendors to enhance system resilience and performance

Operational & Site Support

• Support live operational sites with a strong service mindset
• Identify and resolve infrastructure inefficiencies
• Lead technical input on new site rollouts and enhancements
• Provide guidance and mentorship to junior team members

Asset & Deployment Management

• Manage device procurement, stock, and lifecycle planning
• Ensure equipment is configured and deployment-ready
• Maintain accurate inventory and asset records
• Coordinate logistics across teams and suppliers

Documentation & Compliance

• Maintain technical documentation, configurations, and network diagrams
• Create SOPs and troubleshooting guides
• Manage tickets and change requests via service platforms
• Ensure compliance with security and data protection standards

✅ About You

Experience

• 5+ years in IT support, infrastructure, technical operations, or field engineering
• Experience managing distributed systems or IoT environments
• Comfortable working across multiple live sites
• Experience mentoring or leading initiatives

Technical Skills (Essential)

• Strong networking knowledge (IP addressing, VPNs, troubleshooting)
• Experience with routers, switches, and firewalls
• Solid Windows OS knowledge (logs, command line, system configuration)
• Remote device management
• Root cause analysis and problem-solving
• Strong documentation and asset management discipline
• Understanding of endpoint security

Desirable Skills

• Experience with ANPR, CCTV, or sensor-based systems
• Familiarity with edge devices (e.g. Raspberry Pi, industrial PCs)
• Exposure to device management or monitoring platforms
• Knowledge of cloud systems, APIs, or Microsoft 365

Soft Skills

• Calm and decisive under pressure
• Clear communicator (technical and non-technical)
• Highly organised with strong ownership mindset
• Proactive and solutions-focused
• Professional and client-facing

📌 Requirements

• Able to commute to Croydon 4 days per week
• Right to work in the UK (no sponsorship available)
• Full UK driving licence (desirable)