IT Support Technician

Location: Waterbeach, Cambridgeshire Job Type: Full-time, Permanent Department: IT

An established and innovative technology organisation is seeking a proactive IT Support Technician (1st/2nd Line) to support its internal IT environment and help ensure employees have reliable access to the systems and tools they need to perform their roles effectively.

This role will suit someone who enjoys hands-on technical problem solving, thrives in a fast-paced technical environment, and takes pride in delivering excellent user support. You will support a diverse user base both on-site and remotely, troubleshooting hardware, software, and infrastructure issues while helping maintain a stable and secure IT environment.

Working as part of a small IT team, you will assist with day-to-day support and administration while also having opportunities to develop your skills and gain broader IT experience through ongoing professional development.

• Provide 1st and 2nd line IT support to approximately 80 Windows 11 users both on-site and remotely.

• Troubleshoot and support Microsoft 365 applications, including Teams, Outlook, Word, Excel, PowerPoint, and SharePoint.

• Set up, configure, and decommission IT equipment including laptops, desktops, and Android mobile devices.

• Administer user accounts within a hybrid cloud environment.

• Perform basic Exchange Online administration, including shared mailbox management and troubleshooting.

• Manage user onboarding and offboarding, including account creation, device provisioning, permissions setup, and introductory system training.

• Carry out network port patching and assist with port-security related issues.

• Provide support for the organisation's CRM system, ensuring smooth operation and assisting users (training provided).

• Monitor and maintain backup solutions to ensure business data is protected.

• Troubleshoot and support issues with the VoIP phone system.

• Work collaboratively with colleagues to continuously improve the IT environment and internal support processes.

• 2-3 years' experience in an IT support or service desk role.

• A-Level (or equivalent) in Computing / IT, or relevant professional experience.