TechOps Lead

Job Description

TechOps LeadWe're looking for a TechOps Lead to take ownership of technical operations within a fast-growing, technology-driven organisation transforming real-world infrastructure through smart, connected systems.This is a player-manager role , ideal for someone who enjoys balancing leadership with hands-on technical work. You'll lead a small team while remaining deeply involved in infrastructure, diagnostics, and continuous improvement across a distributed technology estate.The RoleAs TechOps Lead, you'll own the technical operations function end-to-end. You'll set standards for how issues are identified and resolved, act as the escalation point for complex problems, and ensure the reliability and performance of a multi-site infrastructure.You'll work closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms.Key ResponsibilitiesLeadership & Team ManagementLead, mentor, and line manage a team of TechOps engineersSet clear expectations, run 1:1s, and drive performance standardsDefine and document workflows, escalation paths, and SOPsOwn and optimise the service desk/ticketing pipelineReport on performance metrics, trends, and improvementsMonitoring & Device ManagementOwn monitoring and alerting systems to proactively identify issuesManage lifecycle of IoT and edge devices across multiple sitesDrive preventative maintenance strategiesLead root-cause analysis and post-incident reviewsMaintain accurate asset inventory and ensure compliance standardsInfrastructure & NetworkingManage site network infrastructure (routers, VPNs, DNS, DHCP, etc.)Standardise configurations and maintain documentationTroubleshoot end-to-end system workflows across hardware and softwareAct as escalation point for complex technical issuesRecommend and implement infrastructure improvementsNew Site OnboardingLead technical delivery of new site deploymentsOversee network design, hardware setup, and system configurationSupport remote commissioning and technical validation before go-liveWhat We're Looking ForExperience6+ years in IT support, infrastructure, or technical operationsProven experience managing or leading a technical teamExperience working with distributed systems or multi-site environmentsExposure to IoT, CCTV, ANPR, or similar infrastructure is advantageousTechnical SkillsStrong networking knowledge (IP, VLANs, VPNs, DNS, DHCP, firewalls)Experience with routers, switches, and firewallTPBN1_UKTJ