Photocopier Field Service Engineer

Field Service Engineer – Photocopier Field-Based in and around Northamptonshire Monday – Friday, 08:30 – 17:30 £30,000 - £34,000 We are seeking a proactive and customer-focused Field Service Engineer to join our well-established client’s team. In this field-based role, you will be responsible for maintaining, servicing, and performing emergency repairs on photocopiers and related equipment at customer sites in and around Northamptonshire.Key Responsibilities:

• Perform routine maintenance, diagnostics, and emergency repairs on photocopiers and multifunction devices at client locations.
• Identify faults, repair or replace damaged components, reassemble machines, reinstall software, and test systems for functionality.
• Efficiently travel to customer sites, ensuring a professional appearance and maintaining a clean, road-legal company vehicle.
• Accurately complete job reports, paying close attention to response times, job closure, and parts booking.
• Maintain and manage car stock to ensure availability of key components.
• Use IT systems to diagnose and resolve issues effectively.
• Support the basic installation of new machines at client sites.
• Carry out ad-hoc tasks assigned by the Office Manager, Service Manager, or Managing Director.
• Participate in training during quieter periods to maintain and develop technical skills.
• Maintain clear and professional communication with the Service Administrator.
• Provide remote support via phone when necessary.
• Demonstrate a working knowledge of print management software such as Papercut and SafeQ.

The Ideal Candidate:

• Strong problem-solving and troubleshooting abilities.
• Previous proven experience working within the print / photocopier industry.
• Good communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Basic understanding of print management software and IT systems.
• Valid driving license required.