ServiceNow Architect

Key Responsibilities

• Serve as the technical authority on ServiceNow architecture, design, and best practices.
• Define and drive the overall platform strategy, roadmap, and governance.
• Lead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps, and custom applications.
• Ensure platform scalability, security, performance, and integrations with other enterprise systems.
• Provide technical leadership in solution design workshops, architecture reviews, and governance boards.
• Collaborate with stakeholders, business analysts, and development teams to align solutions with business objectives.
• Mentor and guide ServiceNow developers and administrators on technical best practices.
• Stay updated on ServiceNow product releases, marketplace solutions, and industry trends to recommend enhancements.
• Ensure compliance with enterprise architecture, security, and regulatory requirements.

Required Qualifications

• Strong experience with ServiceNow ITSM and at least 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps).
• Proven expertise in ServiceNow integrations (REST, SOAP, APIs, MID Servers, etc.).
• Experience with ServiceNow scripting (JavaScript, Glide, Flow Designer) and ServiceNow data model.
• Knowledge of ITIL/ITSM processes and best practices.
• Experience designing and implementing CMDB and Discovery.
• Excellent problem-solving, communication, and stakeholder management skills.
• Telecom domain Experience is MUST

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).

• ServiceNow Certified Implementation Specialist (CIS) in multiple modules.

• ServiceNow Certified Application Developer (CAD).

• ServiceNow Certified Technical Architect (CTA) or progress toward certification.

• Experience with Agile/Scrum delivery methodologies.