Help shape customer service decisions through data. - Use Power BI and SQL to spot trends and improve customer experience.
- Join a friendly Bristol-based team with a collaborative culture.
- Gain exposure to senior stakeholders and make a real business impact.
This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service team on a 12-month fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers.
What you’ll be doing: You’ll be the go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, you’ll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer contact – analysis experience in this area is key!Using tools like Power BI and SQL, you’ll translate data into clear recommendations that help improve efficiency and customer experience. You’ll also get the chance to work closely with stakeholders across the business, presenting your findings and contributing ideas that can have a real impact.If you enjoy digging into data, spotting patterns, and telling the story behind the numbers, this role will give you the opportunity to do that, while working alongside a team who value collaboration, curiosity, and creative problem-solving.
What experience you’ll need to apply: - At least a year working in a similar MI Analyst role
- Experience using Power BI
- Experience with SQL
- Experience working with customer data (looking into customer churn etc.)
- Ability to translate complex data into clear, actionable insights
- Confident working with stakeholders and presenting your work
What you’ll get in return: You’ll receive a salary of up to £35,000, along with the chance to work in a collaborative, forward-thinking team. This role is based in Bristol (3 days per week) and is being offered on an FTC basis.We have both an 8-Month fixed-term contract and a 12-Month fixed-term contract available for this position as there are two openings in the team.
What’s next? Apply with your CV today and if it looks like a good match, we’ll be in touch to set up a call and discuss the role in more detail. For any questions, feel free to ping Tegan a message!
