Administration Apprentice
Join our Helpdesk team as a Administration Apprentice and gain hands-on experience in a busy, collaborative environment. You'll answer calls, manage emails, schedule engineers, set up jobs, order parts, and learn to use CRM and business systems while developing valuable teamwork, communication and administration skills.
Role
As an Administration Apprentice, you will join our Helpdesk Team and play an important role in supporting the day-to-day coordination of engineer activities and customer requests. This is an excellent opportunity to gain practical business experience while working towards a recognised apprenticeship qualification.
Main Duties and Responsibilities:
- Answer incoming telephone calls from customers and engineers in a professional and friendly manner.
- Manage and monitor the helpdesk email inbox, responding to queries where appropriate and forwarding emails to the relevant departments.Create, update and maintain job records within the company CRM and business management systems.
- Raise new jobs and ensure all relevant information is accurately recorded.
- Order, track and book in parts required for engineer visits and customer jobs.
- Approve purchase orders in line with company procedures and authority levels.
- Provide regular updates to customers regarding job status and progress.
- Maintain accurate records and documentation in line with company procedures.
- Work closely with colleagues across different departments to ensure effective service delivery. Including scheduling and coordinating engineer appointments and workloads.
- Develop knowledge of company products, services and internal processes.
- Learn to use a range of software tools, including CRM systems, Microsoft Office applications and helpdesk management systems.
- Support the wider administration team with general office duties as required.
- Deliver excellent customer service at all times.
- Work collaboratively as part of a team, building strong communication and organisational skills.
- Complete all apprenticeship training requirements and apply learning within the workplace
What We're Looking For:
- A positive attitude and willingness to learn.
- Good communication and interpersonal skills.
- Strong attention to detail.
- Basic IT skills and an interest in learning new software systems.
- Ability to work effectively as part of a team.
- Good organisational and time management skills.
- A commitment to providing excellent customer service.
- A proactive approach to problem-solving and learning new tasks.
Training
As part of this Apprenticeship, the successful candidate will receive a comprehensive induction programme and ongoing training to support their development and success within the role.
Training provided will include:
- Company induction, including an introduction to the business, policies and procedures.
- Health and Safety induction and workplace compliance training.
- Enrolment on the Level 3 Business Administration Apprenticeship programme.
- Training in customer service and professional communication skills.
- Hands-on training in Helpdesk operations, engineer scheduling and job management processes.
- Training on company software, including CRM and business management systems.
- Training in processing and approving purchase orders, ordering parts and stock management procedures.
- Development of administration, organisation and time-management skills.
- Ongoing coaching and mentoring from experienced colleagues and managers.
- Opportunities to work with and learn from different departments across the business to gain a broader understanding of company operations and career opportunities.
Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be an opportunity to progress into a permanent full-time position within the Helpdesk team. The skills and experience gained could lead to further career development in areas such as Helpdesk Coordination, Service Administration, Customer Service, Scheduling, Operations Support, or Team Leadership.
The role provides a strong foundation for a long-term career within the business, with opportunities to take on increased responsibility, develop specialist knowledge, and continue professional training and development.
- Apprenticeship Standard
- Business administrator (level 3)
- Training Provider
- WEIR TRAINING LIMITED
- Working Week
- Monday to Friday, 08.30 am to 17.00 pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 18th August 2026
- Start Date
- Tuesday, 25th August 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4-9 (Desired)
- Maths GCSE, grade 4-9 (Desired)